VoIP Certification

The CVA course covers all of the aspects of VoIP, including the different ways VoIP can be implemented, how voice is packetized along with the factors affecting sound quality, how phone calls are set up using softswitches and SIP, connection to carriers and SIP trunking, and the network quality with MPLS, Classes of Service and Service Level Agreements .

This knowledge is exactly how a CVA is able to stand out, with demonstrated broad and strong vendor-agnostic knowledge of Voice Over IP systems and best practices.

This kind of knowledge allows for higher-paying positions performing analysis, making recommendations, writing reports, and providing effective, valuable contributions in project management, product and business development, software design, finance, sales, and marketing.

This training is productivity-, efficiency- and accuracy-improving - an investment in your knowledge base and skill set sure to be repaid many times over.

These courses build on PSTN and IP fundamentals. If this is your introduction to telecom, we strongly recommend you take the courses in CTNS first. This will help to build a knowledge base, then follow with the CVA courses.

The CTNS + CVA combo package bundle offers a special discount.

The CVA Certification Package is made up of six courses totaling 59 lessons, including the TCO CVA Certification Exam. Upon completion a TCO Certificate ready for framing and a Personalized Letter of Reference are available for each student.

You will get unlimited repeats of both courses and exams, with no time limits. You are guaranteed to pass if you persevere, and can refresh your knowledge at anytime. 100% 30-day money-back guarantee.

Invest in yourself! You have nothing to lose - and will gain a valuable certification!

Upgrade your skills – and résumé – with this essential training and certification!

VoIP Course Descriptions

CVA covers all of the major VoIP, IP and SIP system topics: VoIP equipment, how VoIP is implemented, fundamentals of packetized voice, MPLS, sound quality with sound samples, CoS, SLAs, SIP, SIP trunking and much more.

These courses build on both PSTN and IP fundamentals.

Watch these free lessons to get an idea of what this course is all about!

Course 2221 Fundamentals of VoIP

Jargon and Buzzwords • VoIP System Components and Operation • VoIP Phones: MAC Address, IP, DHCP, RTP, UDP, QoS • Voice Packetization • LANs & WANs • Cloud • SIP, Softswitches & SIP Trunking • The Future

Fundamentals of VoIP is a full introduction to everything about Voice over IP. You will learn the fundamental concepts and principles of the VoIP phone system, VoIP, SIP & all of the associated jargon - what it means and how it works together.

We'll cover related and supporting technologies like Ethernet MAC frames, video over IP, and codecs.

Course Lessons

The Big Picture
Terminals
Voice in Packets
SIP and SoftSwitches / Call Managers / SIP Servers
Media Servers: Video Servers
Gateways
LANs and WANs
Key VoIP Standards
IP Dial Tone: Where All of This is Headed

CVA is recommended to anyone who would like to stay on top of all things VoIP. CVA provides career-enhancing knowledge of all of the components and the operation of Voice over IP systems. You will learn and understand what all of the buzzwords and jargon mean.

Course Introduction: The Big Picture

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

Course 2222 VoIP Architectures & Implementations

VoIP over the Internet • Softswitches • VoIP-Enabled PBX • PBX Replacement • VoIP at Carriers • Hosted PBX • IP Centrex • Cloud Services • Asterisk and Open-Source • SO/HO VoIP Phone Features

VoIP Architectures & Implementation Choices is a thorough overview of the many aspects of VoIP, contrasting and comparing the numerous implementation and architecture choices. Course 2222 discusses how we progress from talking between computers via the Internet through Internet telephony, PBX enhancement and replacement with call manager and softswitch systems, Managed IP Telephony, Hosted PBX, Cloud Services and IP Centrex. Upon completion, you will have the knowledge to differentiate VoIP architectures with confidence, and discuss the pros and cons of the different options.

Course Lessons

Intro + Computer-Computer VoIP over the Internet: Internet Telephony
Internet Telephony Example: Skype
VSP Internet to Phone (Gmail Client)
VSP Phone to Phone over the Internet (Vonage)
VoIP Becomes The New POTS
VoIP at Carriers
VoIP-Enabled PBX & Migration Options
Premise Softswitch: PBX Replacement
Cloud Services & Hosted PBX: SaaS (Softswitch as a Service)
IP Centrex
Asterisk & Open-Source Softswitch Software
IP Phone Features & Uses

Based on the famous Course 130 from Teracom, tuned and refined over more than 20 years of instructor-led training, you'll receive career enhancing and productivity increasing knowledge. You will understand all of the various things a coworker could mean when they speak of "Voice over IP", along with the pros and cons for each.

Free Course Lesson: Internet VoIP to a POTS Line

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

Course 2223 Softswitches, SIP, & VoIP Call Setup

What is SIP • What SIP does • How SIP relates to Call Managers and Softswitches • SIP Phone Numbers: URIs • Call Setup Procedure and Disposition Rules

Softswitches, SIP & Call Setup is about how VoIP calls are set up. How VoIP uses messages and procedures that comply with the SIP, Session Initiation Protocol, standard.

In this course, you will understand exactly what SIP is, how SIP works, demystify the jargon like proxy server or location server, understand how it fits in with softswitches and with call managers, and trace the steps to establish an IP phone call.

Course Lessons

Intro + What SIP Is & What SIP Can Do
SIP's Relationship to Other Protocols
SIP URIs: Telephone Numbers
Register: Update Your Location
INVITE: Dialing
Finding the Far End: Location Service
SIP Trapezoid
SIP Messages & the Session Description Protocol
How SIP Relates to Call Managers and Softswitches

Based on the famous Course 130 from Teracom, tuned and refined over more than 20 years of instructor-led training, you will gain both career and productivity enhancing knowledge of exactly how SIP sets up a VoIP phone call end-to-end, and how it fits in with both call managers and softswitches.

Free Course Lesson: Course & SIP Introduction

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

Course 2224 Voice Packetization, Voice Quality & Codecs

Voice Digitization • Voice Packetization • Voice Quality • Delay and Jitter • Codecs • How Packets Are "Lost" • Sound Samples • RTP • UDP • VoIP Protocol Stack: UDP/RTP/MAC/IP

Voice Packetization, Voice Quality & Codecs is the workings of VoIP: how voice is digitized and coded, how the RTP protocol applies time stamps, and how this result is carried in MAC Frames, IP packets, and UDP.
You will learn about both codecs and compression, understand factors like packet loss, jitter and delay, what causes them, and how sound quality is affected. We include sample sound clips with both lost packets & uncorrected timing variations to demonstrate the effects you can hear.

Course Lessons

Voice Packetization
Measuring Voice Quality
Factors Affecting Voice Quality
Codecs: Voice Coding & Compression
Jitter
Delay
RTP
Protocol Stack: UDP, RTP, MAC, IP
Packet Loss & Sound Samples
Tips for Maximizing Voice Quality

Based on the famous Course 130 from Teracom, tuned and refined over more than 20 years of instructor-led training, you'll receive career enhancing and productivity increasing knowledge. You will understand the implementation of packetized voice and what affects sound quality.

Free Course Lesson: Packet Loss & Sound Samples

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

Course 2225 SIP Trunking and Carrier Connections

Carrier Interconnect: Switched Access Tariff • Native VoIP Carrier-Carrier • Gateways & DSOs • Gateway + PBX/PRI Trunks • Session Border Controller • SIP Trunking

SIP Trunking and Carrier Connections is about connecting to carriers in order to communicate VoIP telephone calls, both business-to-carrier SIP trunking and carrier-to-carrier connections.

You will discover that the switched access tariff, involving converting the message to DS0 channels through a gateway, is currently the only way a competitive carrier can end a VoIP call at a Local Exchange Carrier for delivery over the last mile.

You'll understand why, in the future, this will change to a native VoIP connection and the role Session Border Controllers play.

Next we'll learn how a business system uses a gateway and PBX trunks to connect to the PSTN, and the advantages of the more current SIP Trunking services being used for business to PSTN connection now.

Course Lessons

Introduction + Carrier to LEC Connection via DS0
Carrier to LEC VoIP Interconnection
Session Border Controllers
Business to LEC PBX Trunks and Gateway
Softswitch Control of the Gateway
SIP Trunking: Native VoIP Connections

Based on the famous Course 130 from Teracom, tuned and refined over more than 20 years of instructor-led training, you'll receive career enhancing and productivity increasing knowledge of exactly how business to PSTN connections and carrier to carrier connections are made.

Free Course Lesson: Carrier-to-LEC VoIP Interconnect

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

Course 2226 IP Network Quality: SLAs, QOS, COS & MPLS

MPLS Fundamentals & Jargon • Virtual Circuit Concepts • Class of Service (CoS) • Traffic Profiles • Traffic Policing: "Throttling" • Service Level Agreement (SLA) • Prioritization • Diff-Serv and MPLS • 802.1P

IP Network Quality: SLAs, QOS, COS & MPLS discusses the network service carriers provide to move voice packets, how network traffic is identified, prioritized and managed allowing for Class of Service offerings that meet Service Level Agreements.

You also learn how carriers currently use virtual circuits to manage the flows of IP packets, and exactly how MPLS is used to acheive this.

You learn the concept of Differentiated Services which is different transmission characteristics applied to the different types of traffic, and how they are implemented as different Classes of Service (CoS).

We discuss Service Level Agreements (SLAs) and how "throttling" users is, on occasion, required to ensure all users are receiving the CoS they paid for.

We discuss the Quality of Service mechanisms 802.1P and MPLS, plus how routers implement Classes of Service.

Course Lessons

Course Introduction + Virtual Circuit Technologies
MPLS
Differentiated Services (Diff-Serv)
Service Level Agreements, Markers, Meters, Droppers and Shapers
Interworking of Diff-Serv & MPLS
Using 802.1P for QoS
Implementing CoS: Queuing Techniques

Based on the famous Course 130 from Teracom, tuned and refined over more than 20 years of instructor-led training, you'll receive career enhancing and productivity increasing knowledge of network quality, exactly how it is specified and then implemented.

Free Course Lesson: Virtual Circuits

Take a look at our different buying options:

Individual Course
unlimited lesson and exam repeats, Course Completion Certificate

CVA - Certified VoIP Analyst Certification Package
Six courses, Letter of Reference and TCO CVA Certification

CTNS + CVA Bundle with Special Discount
CTNS and CVA packaged together! A great discount!

The CVA Certification Package - an investment in yourself!

CVA is designed specifically for non-engineers. By achieving this certification, you will be current on the numerous aspects voice communications today.

Working at your own pace, you will come up to speed and learn all of the major topics plus, most importantly, the many underlying ideas, the fundamentals, technologies, buzzwords, jargon ... and how all of it fits together.

Your CVA, Certified VoIP Analyst, Certification from TCO, the Telecommunications Certification Organization, will prove it!

Included in the CVA Certification Package

1. High-quality, current, comprehensive training
You will receive a solid, structured base of knowledge, delivered in our easy to understand trademark "telecom for non-engineers" style. Grasp the fundamentals, technologies, buzzwords and fit it all together, in plain English without the jargon.

2. The certification exam
There is a ten-question multiple choice exam for each individual course in the certification package. You receive unlimited repeats of the exams meaning guaranteed success, plus your certification after passing all six exams.

3. A certificate, suitable for framing
Your full-color TCO Certificate is awarded through the Learning Management System automatically. You can immediately print it yourself on a color printer using plain or textured paper and framed it as desired. You can save it as a pdf and attach it to your electronic resume. You can also request an original, signed and sealed hard copy of your Certificate be couriered to you for an additional fee.

4. A personalized Letter of Introduction or Letter of Reference
You can also download or print a personalized signed Letter of Introduction / Letter of Reference which explains the courses you completed, the knowledge you obtained, and our information inviting the reader to contact us for confirmation ... a valuable addition to your resume.

5. Display the TCO logo
You receive the right to add a high-resolution image of the TCO logo to your business card, resume, LinkedIn profile, email signature, blog or web page.

6. TCO CVA Certification Designation
Upon receipt of the Certified VoIP Analyst certification, you may say that you:
- "are a Certified VoIP Analyst",
- "have a Certified VoIP Analyst certification awarded by the Telecommunications Certification Organization",
- are a "Telecommunications Certification Organization Certified VoIP Analyst",
- are "certified by the Telecommunications Certification Organization as a Voice over IP Analyst",
- are "TCO-Certified",
and will be able to sign your name - "Joe Smith, CVA," or "Jenn Smith, Certified VoIP Analyst".

7. A 30-day 100% money-back guarantee, no-questions-asked.
If you change your mind for any reason, you will get your money back for up to 30 days after purchase. With nothing to lose – and a new marketable skills to gain - start today risk free!

Register Now!

Certification Benefits For Individuals

One of the many benefits of TCO certification is you that differentiate yourself from the other applicants when applying for a new position or pursuing a promotion.

The knowledge you will gain taking Teracom's Online Course, confirmed with TCO Certification, is fundamental knowledge in voice over IP including mainstream technologies, fundamental concepts, jargon, buzzwords, the many underlying ideas - and how they all fit together.

This type of knowledge makes you a perfect candidate to hire or the ideal employee to promote to a task since you can build on this foundational knowledge and get up to speed quickly.

TCO Certification demonstrates your skills and versatility ... a great idea to plant into your prospective manager's mind.

Certification Benefits For Employers
Teracom certification packages are a cost-effective way of implementing comprehensive and consistent telecommunications and fundamentals in Voice over IP training to ensure your existing team and any new hires share a common kowledge base, vocabulary and framework.

The course examinations offer standard measurement of competency in the key knowledge areas.

Management will have access to progress reports and the results of each team member which can be easily exported to Excel. These reports help managers identify skill strengths and deficiencies, and track progress in obtaining team building objectives and return on investment.

You can easily get this training for the whole team. The myTeracom Learning Management System allows you to register and manage your team through the courses, exams and certificate completions.

In the case of larger organizations, the Teracom courses and exams can be licensed and deployed on to your LMS.

Get started today! Take the steps to make this investment in your knowledge and skill set!

Technical Level and Intended Audience

Our widely acclaimed training has been taught across North America since 1992. It is designed for non-engineering professionals in need of an overview and update, and for new employees needing to quickly come up to speed on VoIP and SIP.

Our emphasis is to convey the key concepts in an easy to understand format - which you just can't obtain reading trade magazines or speaking to vendors. We put in place a long lasting, solid and valuable understanding. Our goal is to explain the buzzwords and demystify the jargon. We cut through the double-talk and present a very clear, cohesive picture.

Based on Teracom's popular instructor-led training courses taught and refined from over twenty years of training organizations like AT&T, Verizon, Intel, Microsoft, Cisco, Bell Canada, Qualcomm, the CIA, FAA, IRS, NSA, US Army, Navy, the US Marines, Air Force and hundreds more, Teracom online courses are top-quality, top-notch and are kept up to date with all of the topics and knowledge you will need.

Full VoIP course details • How to register • GSA Schedule